“Common HR Pitfalls: How to Avoid Fines and Lawsuits”
Wednesday, September 30, 2020

It’s a litigious world we live in, and not just for clients. Did you know that the most common reason that OSHA or the DEA show up at practices is due to a disgruntled employee? Did you also know that just because you live in an at-will state doesn’t mean that you cannot be sued for terminating someone? There are a lot of misconceptions when it comes to human resources in practice, and a lot of illegal things that you may be doing.

Key takeaways from this session:

  • Identify federal organizations to be informed of
  • Top HR pitfalls and solutions
  • Supporting resources to guide needs in the future

“Pet Care Service Provider Wellness”
Thursday, October 1, 2020

Employee wellness is a hot topic, but what is it? When you think of employee wellness terms like the following may come to mind: Compassion Fatigue, Burnout and Suicide Awareness. While Veterinarians tend to get the most “attention” around these topics, they affect everyone in any veterinary position. The first step in diagnosing and treating any condition, just like in veterinary patients, is understanding what exactly something is. What is Compassion Fatigue? How is it different than burnout? What can be done to anticipate and manage how our industry impacts us on a psychological and physical level? All of these things and more will be answered in this engaging session. Self-care is at the center of surviving this industry. In the words of your friendly flight attendants: “please ensure you secure your own oxygen mask, before helping those around you secure theirs”.

Key takeaways from this session:

  • Understand what falls under the “employee wellness” umbrella
  • Be able to identify the difference between wellness subtopics
  • Provide strategies on self-care and wellness


Brandon Hess spent 10 years in the management trenches, first as a companion animal veterinary hospital manager and from 2014 to 2016, as the manager of a large specialty practice in Ohio (2016 AAHA Specialty Practice of the year). His background in Psychology, Management and Leadership have provided him the tools necessary to coach Veterinary Professionals on topics such as: Communication, Conflict Resolution, Compassion Fatigue and Suicide Awareness. As a clinic owner he is also passionate about expense management, practice culture and efficiencies. His engaging presentation style fosters a participation-based learning atmosphere.