CEO and Podcastologist at Turnkey Podcast Productions

The companies that win today understand the importance of having systems in place to provide an exemplary culture, making people a priority over procedures, putting the customer experience at the top of the list and valuing relationships over technology. Successful businesses approach the future with an attitude of high touch over high tech. Doug’s program provides stories, lessons, concrete takeaways, and action items.



In 2013, Doug started his reinvention into the world of customer service as a professional speaker, author, and podcaster. Armed with over 30 successful years of business experience, Doug set out on a new journey, to educate organizations on how to make customer service a top priority and how to make the customer journey an important part of a company‚Äôs purpose. As an expert in the field of customer service, his book, Nice Guys Finish First, quickly ranked as a #1 Amazon Best Seller. As a highly noted and award-winning podcaster, Doug has interviewed Arianna Huffington from HuffPost, Dan Harris from Good Morning America, Ron Klain, White House Chief of Staff and dozens of celebs on topics including customer service, wellness and building winning relationships. His show has been on the “must listen” list by INC Magazine four times in the past four years. He specializes in teaching others the “how to’s” of creating a lasting network and strengthening connections. Doug is a nationally recognized speaker and writer. Doug has been titled by the International Customer Management Institute (ICMI) in the top 100 of Social Media Thought Influencers to follow.