General Manager, ABC Pet Resort & Spa
“Tough Calls: Handling Pet Health Concerns in Well Pet Care”
Tuesday, September 29, 2020
Join us for an interactive case study of three tough calls made at ABC Pet Resort & Spa. We will navigate through branching scenarios for each case and follow-up with the tried-and-true system used at ABC for each scenario. Then, we will move theory to practice by using ABC’s three-step system to collectively discuss strategies to handle the tough calls that many of our IBPSA audience members have probably dreaded and even feared.
Key takeaways from this session:
- Document and track key health indicators
- Create systems to identify and initiate action
- Convert potentially negative scenarios into positive interactions
ABOUT JENNIFER WOLF-PIERSON
Jennifer is the General Manager for ABC Pet Resort & Spa, a multi-service pet care center located in North Houston. Jennifer earned her BS in Agricultural Science at Colorado State University and is a Certified Professional Animal Care Operator (CPACO). She has years of experience in both small and large animal facility management and is accomplished at leading large teams of 30+ employees.