Jeremy Lowe Consulting

What is your “bedside manner” when it comes to your customers? Do you get the job done accurately and efficiently, but leave them feeling cold? What do your customers first see at your business? What do they hear? How are they greeted? What are the protocols you have in place to ensure both pet and pet owner feel safe, secure, and welcomed? How is a frightened pet handled? How about a nervous pet parent? In this session, speaker and customer service expert Jeremy Lowe will take you through the customer journey steps you should consider to help ensure their experience will keep leading them back to your business.


A well-respected public speaker and instructor, Jeremy offers invaluable educational and service management experience from working in the field to sitting behind the boss’s desk. Jeremy brings his unique style and delivery, along with his personal experiences and a wealth of knowledge collected from his most successful clients and their best practices for improving business, to the IBPSA Pet Care Services Educational Conference.