2018 CONFERENCE SESSIONS
We are excited to present the following sessions for our Sixth Annual IBPSA Pet Care Services Educational Conference. Follow the links, below, for session descriptions and speaker bios. Schedule with time and room locations will be posted well in advance of the event.
Note: For information on our Pre-Conference Workshops, click here.
STATE OF THE INDUSTRY
State of the Industry
Presented by Carmen Rustenbeck
KEYNOTE
Being Happy In Your Workplace: How to Build Client and Financial Capital by Learning Key Conflict Resolution Tools
Presented by Debra Vey Voda-Hamilton, Esq.
OPERATIONS
There Is Safety In the Storm
Presented by Ben Day
Take-offs and Landings: Avoiding Turbulence in Staff Transitions
Presented by Kari Campbell, CPACM
Something In the Air: Infection Control and Prevention to Protect Your Pet Care Facility
Presented by Annette Uda and Scott Learned
Getting There: Building the Business You Dreamed Of
Presented by Garret Tadlock
Talent, Brand, and Operations: Breaking Out of the Box
Presented by Jessica Finnegan
The New Age of Talent Management
Presented by Kelly Spangler
PET CARE
Unleash Your Inner Mutt-gyver: Tips, Tricks, and Tactics to Help Pet Professionals Deal with Pet Emergency Situations
Presented by Arden Moore
What Color Is Your Dog? Personality-based Dog Training & Implementing Dog Training in Your Business
Presented by Joel Silverman
CUSTOMER RELATIONS
Leading Your Customers Through Change
Presented by Stephanie Shipley, CPACP
The Customer Journey: Looking at Your Business Through Your Customer’s Eyes
Presented by Jeremy Lowe
AVOIDING BURNOUT
Delete – Delegate – Defer – Do
Presented by Daniel P. Spangler
Fetch the Good Life by Operating a Sustainable Pet Business
Presented by Robin Bennett and Susan Briggs
MARKETING
5 Step Formula for Skyrocketing New Leads and Winning More Referrals
Presented by Doug Schatz
10 Questions to Ask Every Marketer During Their Pitch
Presented by Phil Barnhart
TECHNOLOGY
Using Online Technologies to Increase Revenue, Efficiency, and Customer Loyalty
Presented by Andy Gale
LEADERSHIP
The 3 F’s: Pillars to Innovate and Lead for Success
Presented by Alex McKinnon