STATE OF THE INDUSTRY

State of the Industry
Presented by Carmen Rustenbeck

KEYNOTE

Being Happy In Your Workplace: How to Build Client and Financial Capital by Learning Key Conflict Resolution Tools
Presented by Debra Vey Voda-Hamilton, Esq.

OPERATIONS

There Is Safety In the Storm
Presented by Ben Day

Take-offs and Landings: Avoiding Turbulence in Staff Transitions
Presented by Kari Campbell, CPACM

Something In the Air: Infection Control and Prevention to Protect Your Pet Care Facility
Presented by Annette Uda

Getting There: Building the Business You Dreamed Of
Presented by Garret Tadlock

Talent, Brand, and Operations: Breaking Out of the Box
Presented by Jessica Finnegan

The New Age of Talent Management
Presented by Kelly Spangler

PET CARE

Unleash Your Inner Mutt-gyver: Tips, Tricks, and Tactics to Help Pet Professionals Deal with Pet Emergency Situations
Presented by Arden Moore

What Color Is Your Dog? “Personality-based dog training”
Presented by Joel Silverman

CUSTOMER RELATIONS

Leading Your Customers Through Change
Presented by Stephanie Shipley, CPACP

The Customer Journey: Looking at Your Business Through Your Customer’s Eyes
Presented by Jeremy Lowe

AVOIDING BURNOUT

Delete – Delegate – Defer – Do
Presented by Daniel P. Spangler

Fetch the Good Life by Operating a Sustainable Pet Business
Presented by Robin Bennett and Susan Briggs

MARKETING

5 Step Formula for Skyrocketing New Leads and Winning More Referrals
Presented by Doug Schatz

10 Questions to Ask Every Marketer During Their Pitch
Presented by Phil Barnhart

TECHNOLOGY

Using Online Technologies to Increase Revenue, Efficiency, and Customer Loyalty
Presented by Andy Gale

LEADERSHIP

The 3 F’s: Pillars to Innovate and Lead for Success
Presented by Alex McKinnon