Leading Your Customers Through Change
Presented by Stephanie Shipley, CPACP

October 3, 2018
4:00 – 5:00 | Alpine II/Davos

October 4, 2018
8:45 – 9:45 | Alpine II/Davos

1 PACCC CEU

The focus of this presentation would be to guide leaders of other establishments through the process of helping their clients and staff to understand and accept changes that are being made within their organization (e.g., moving locations, introducing new programs and services, etc.) and focusing on customer service and interactions leading up to that moments when a significant change is made to the way the business currently operates.

In this session, attendees will learn how to:

  • Create lasting customer relationships that can weather a storm
  • Communicate change to your customers to get the “buy in”
  • Get your staff to buy into significant change