The Customer Journey: Looking at Your Business Through Your Customer’s Eyes
Presented by Jeremy Lowe

October 3, 2018
1:30 – 3:30 | Alpine II/Davos

October 4, 2018
10:00 – 12:00 | Alpine II/Davos

2 PACCC CEU

What is your “bedside manner” when it comes to your customers? Do you get the job done accurately and efficiently, but leave them feeling cold? What do your customers first see at your business? What do they hear? How are they greeted? What are the protocols you have in place to ensure both pet and pet owner feel safe, secure, and welcomed? How is a frightened pet handled? How about a nervous pet parent? In this session, speaker and customer service expert Jeremy Lowe will take you through the customer journey steps you should consider to help ensure their experience will keep leading them back to your business.