We are excited to present the following sessions for our Seventh Annual IBPSA Pet Care Services Educational Conference. Follow the links, below, for session descriptions and speaker bios. Schedule with time and room locations will be posted well in advance of the event.
Note: For information on our Pre-conference Workshops, click here.
The Solutions Oriented Leader: How to Achieve World-Class Results (KEYNOTE)
DR. RICK GOODMAN
State of the Industry
Kick-off the conference with insight and updates on what’s happening n the pet care services industry. Trends, data, and legislative actions.
Retrieve Results! Choosing and Managing the Services You Offer
JENNIFER WOLF-PIERSON & SUZANNE LOCKER
Crisis Communication Management & Disaster Preparedness
JODI M. CLOCK
The Trinity Effect: Three Layers to Create Legacy Success
Creating a Staff Education Plan
Implementing a Canine Enrichment Program In Your Facility
STEPHANIE SHIPLEY, CPACO
Your Marketing Campaign: How to Gain, Train & Retain Clients
PAT & JENNA QUINN
Adaptability in Business in an Ever-changing Market
From Now to WOW! Creating WOW Customer Service
What Pet Parents Think
Finding Your Unique Value and Setting Boundaries for Greater Success
ADINA SILBERSTEIN & LAUREN HEATH
What the Hack? Cyber Safety with Your Pet Care Services Business
HAROLD COLLUM & DAN TALBOTT