2019 CONFERENCE SESSIONS

We are excited to present the following sessions for our Seventh Annual IBPSA Pet Care Services Educational Conference. Follow the links, below, for session descriptions and speaker bios. Schedule with time and room locations will be posted well in advance of the event.

Note: For information on our Pre-conference Workshops, click here.

2019 SESSIONS

The Solutions Oriented Leader: How to Achieve World-Class Results (KEYNOTE)
DR. RICK GOODMAN

State of the Industry
Kick-off the conference with insight and updates on what’s happening n the pet care services industry. Trends, data, and legislative actions.
CARMEN RUSTENBECK

OPERATIONS

Retrieve Results! Choosing and Managing the Services You Offer
JENNIFER WOLF-PIERSON & SUZANNE LOCKER

One Size Does Not Fit All: How to Customize Your Staff Training, Engagement, and Professional Development
JAMIE MIGDAL

Healthy Building, Healthy Business: How Your Pet Care Facility Impacts the Pets, Your Staff, and Your Bottom Line
ANNETTE UDA & MEL FORBES

Crisis Communication Management & Disaster Preparedness
JODI M. CLOCK

Niche Daycare Services: Improve Care Quality and Grow Revenue!
THE DOG GURUS

The Trinity Effect: Three Layers to Create Legacy Success
JESSICA FINNEGAN

The Next Frontier of Healthcare: Exploring Options to Meet Employee Needs
TODD NEWTON

PET CARE

Implementing a Canine Enrichment Program In Your Facility
STEPHANIE SHIPLEY, CPACO

You, Too, Can Be a Dog Whisperer: How To Help the Stressed, Anxious, and Depressed Pets in Your Care
COURTNEY D. MCWILLIAMS

MARKETING/BRANDING

Your Marketing Campaign: How to Gain, Train & Retain Clients
PAT & JENNA QUINN

Adaptability in Business in an Ever-changing Market
GIULIO FERRARI

CUSTOMER RELATIONS

From Now to WOW! Creating WOW Customer Service
DOUG SANDLER

What Pet Parents Think
TARA CROUSE

LEGISLATIVE

Legislation and Agency Challenges in the Pet Care Services Industry
MARK CUSHING

AVOIDING BURNOUT

Finding Your Unique Value and Setting Boundaries for Greater Success
ADINA SILBERSTEIN

TECHNOLOGY

What the Hack? Cyber Safety with Your Pet Care Services Business
HAROLD COLLUM & DAN TALBOTT