What Pet Parents Think
Presented by Tara Crouse

Tuesday, October 1, 2019
4:00 – 5:00 | Valencia I & II

Wednesday, October 3, 2019
11:00 – 12:00 | Valencia I & II

Not sure what your clients are thinking? Be a fly on the wall in pet parent conversations! Survey and interview data insights will be shared during this session that will help you make business decisions to drive customer loyalty, reduce churn, and keep pet parents happy.

What you’ll learn from this session:

  • The inside scoop on what pet parents think of/want from the boarding/daycare industry.
  • How to communicate change to your customers in ways to reduce loss.
  • Tips on making sure your pet parent is a customer for life.