From Now to WOW! Creating WOW Customer Service
Presented by Doug Sandler
Wednesday, October 2, 2019
4:00 – 5:00 | Valencia III & IV
Thursday, October 3, 2019
8:30 – 9:30 | Valencia III & IV
The companies that win today understand the importance of having systems in place to provide an exemplary culture, making people a priority over procedures, putting the customer experience at the top of the list and valuing relationships over technology. Successful businesses approach the future with an attitude of high touch over high tech. Doug’s program provides stories, lessons, concrete takeaways, and action items. The attendee will go beyond finding out why nice people finish first and discover how to be successful using the lessons provided. The program walks the audience member down a path to becoming a student of Sandler’s system: Invest, Inspire, and Execute. Lessons about customer service, leadership, technology, consistency, trust and empowerment all play key roles in successful business today. In addition, the program examines the importance of developing a culture of happiness, creating a positive attitude, effectively dealing with failure, managing a better life and mistakes to avoid on the road to success.
At the conclusion of this session, you will:
- Be able to identify the components of your customer’s journey.
- Be able to contrast your current level of customer service to a future higher standard of service.
- Be able to identify areas within your business where you have the most potential to grow your levels of customer service.